Conflict Resolution Practices: A Comparative Study of Nestle and Verka
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Date
2016
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Punjab Agricultural University, Ludhiana
Abstract
This research aims to compare the nature of conflicts faced by the employees working in cooperative
and private sector organizations, reasons for such conflicts, impact of such conflicts
and the strategies adopted by these organizations for resolving conflicts. Data has been
collected from two different organizations operating in milk products manufacturing in
Punjab using questionnaires with the sample size of 100 from each organization. The
collected data has been analysed using descriptive statistics, and charts. Findings suggest that
most of the times conflicts arise in these organizations between management and itself, and
their nature are interpersonal and functional. While comparing Nestle and Verka it was found
that there was significant difference in terms of conflict causing parameters such as lack of
communication from leaders, misperception, difference in opinions, individuals stress,
pressure and competition, refusal to seek leave and weak leadership . Conflict had negative
impact on personal bonding and leads to strikes and rebels in private organization (Nestle),
and positive impact on decision making and productivity in co-operative organization
(Verka). Management of these organizations tries to resolve these conflicts and the most
commonly used strategies for this purpose were the authoritative and avoiding in private
organization (Nestle) and authoritative and compromising type strategies in co-operative
(Verka).
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