Job Satisfaction & Organizational Commitment in the Hospitality Industry
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Date
2017
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SAM HIGGINBOTTOM UNIVERSITY OF AGRICULTURE, TECHNOLOGY & SCIENCES ALLAHABAD -211007 (U.P.) INDIA
Abstract
Hotel industry is confronted with some challenges induced by changing customers’ requirements
and by a competitive environment. In this context, front-line employees are a very important
determinant of organizational performance. Researchers suggested that organizational
performance can be achieved through employee organizational commitment (OC) which was
mostly development by job satisfaction. This is the reason why this paper aims to explore
employees’ level of job satisfaction and OC components from hotel chains, considering a variety
of independent variables. For this purpose 20 famous hotels were selected from Noida (New
Okhla Industrial development Authority) city. From each selected hotel 20 employees
participated in the study. Care was taken that the respondents were from each level of position,
namely first line staff (staff and shift leader) and managers (first line mangers, middle managers
and top managers). Analysis of the different parameters of the research concluded that front line
employees were less satisfied with their job and from the correlation between job satisfaction and
organizational commitment it also concluded that the employees were more committed towards
their organization whose were more satisfied. Results were also concluded that young employees
and non permanent employees are less satisfied their job and also less committed while elderly
and experienced employees were represents high job satisfaction and highly committed towards
their organization. Job satisfaction and organizational commitment was much affected by the
Leadership style of an organization. Democratic style gave most satisfied and committed
employee while autocratic style gave less satisfied and less committed employees. So it
concluded that from all analysis that the hotels of NOIDA, which have democratic style
leadership, high salary, high job rotation and good promotion for their employees, the employees
were more satisfied towards their job and committed for the organization and due to this the
revenue of the organization would be more than others.
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